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Complaint Policy

We value privacy and more importantly, our customers’ privacy. Therefore, all personal information on www.harnnlifestyle.com will be stored safely, and only the website’s administrator will have access to them, and/or in case of legal procedures, personal information will be disclosed to corresponding parties accordingly.

Procedures when a complaint is filed:

When a complaint is filed on www.harnnlifestyle.com , the administrator will be notified to review the case, and all concerned departments will be involved to investigate the issue to find the best solution for our customers.

The duration of the investigation is variable, dependent on the circumstances of each issue. No extra fee will be charged.

How you can file a complaint:

The customer must provide all detailed information including basic personal information including name, address, contact number and email through either one of our channels: 

Should you receive unsatisfactory service from us:

If you feel that you did not receive satisfactory form of assistance from our staff, you can report your experience to the Department of Business Development (Thailand)

Department of Business Development (Thailand)

563 Nonthaburi 1 Rd.

Bangkrasor, Muang Nonthaburi 11000

Tel. 02-547-5960 | Fax 02-547-5973

Email: e-commerce@dbd.go.th

Website: www.dbd.go.th

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